Terms of Use

These terms and conditions of use constitute a binding contract between Entrata, Inc., a corporation based at 4205 North Chapel Ridge Road, Lehi, Utah ("Entrata"), which owns or manages the property displayed on this website (the "Property Manager", and together with Entrata, "we"), and you ("you"). These terms and conditions (together, "Terms" or "Agreement") govern your access to and use of this website, including any content, functionality, and services offered on or through the website ("Site"), whether as a guest or a registered user. Additional agreement may be required to access specific features within the ResidentPortal™ or the ProspectPortal® sites. If specific additional terms and conditions are presented for the use of such features and you accept those terms and conditions, you agree that those terms and conditions will be incorporated into this Agreement and will become an integral part of it.

You hereby guarantee that you are of legal age or have the consent of your parents to enter into and be bound by these Terms. The Property Manager and Entrata, on its behalf, provide you with information and services on the Site, provided that you accept, without modification, the Terms

We reserve the right to modify these Terms periodically and will notify you of any changes made, requesting your consent to the new Terms. All changes will take effect immediately upon your consent and will apply to all access and use of the Site thereafter.

The Site is hosted and maintained by Entrata on behalf of the Property Manager, which is the legal entity that owns or manages the properties displayed on the Site.

Click here to view the specific terms and conditions of payments made through the Site

Definitions

"Entrata" means the software as a service that hosts and maintains this Site on behalf of a Property Manager.

"Property Manager" means the legal entity that owns or manages the property(ies) displayed on this Site.

1. Agreement to Transact Electronically; Electronic Communications and Notices.

All of your transactions with or through the Site may, at our discretion, be conducted electronically from start to finish. If we decide not to proceed electronically, these services will still be governed by the remainder of these Terms unless you enter into different terms in a form provided by us. If we are ever required to engage with you in a non-electronic form, we reserve the right to charge or increase our fees, and you agree to print or create an electronic copy of the Terms and any other agreement or disclosure that we are required to provide to you.

By clicking "Submit" at any step of a transaction within this Site, you agree to conduct such transaction by electronic means. You understand that by clicking the box labeled "I agree to the Terms and Conditions", you consent to conduct an electronic transaction and to use and receive communications electronically. You agree to input the requested information electronically via the Internet and to be notified about any transaction electronically through the email address you provided. You are solely responsible for ensuring the completeness and accuracy of the information entered, and you agree to defend, indemnify, and hold harmless Entrata, the Property Manager, its affiliates, licensors, and service providers, as well as their respective officers, employees, contractors, agents, licensors, suppliers, successors, and assigns from any claims, liabilities, damages, judgments, losses, costs, expenses, or fees (including reasonable attorney's fees) arising from the information entered or related to it. You understand that electronically signed documents have the same legal effect as printed copies with handwritten signatures. You understand that you may refuse to conduct other electronic transactions in the future.

Entrata will send you any notices related to the Site by posting them on it. You also authorize Entrata or the Property Manager to send notices (including any notices sent by Entrata or on behalf of the Property Manager) via email or following the procedure described in the preamble of this Agreement above. You should check for notices on the Site, and you will be considered to have received a notice when it is posted on the Site or when it is sent to you via email. You must keep your email address updated, and any notice sent by Entrata or the Property Manager to an email address you provided will be considered effectively given and delivered.

2. Unauthorized Use of Your Password.

All instructions transmitted or received from anyone presenting your password or other credentials on the Site will be binding on you. You agree that you are solely responsible for all transactions or acts validated through the use of your password or other credentials, whether or not made with your knowledge or authority. You agree to keep your password and other credentials secure, fully aware that failure to do so will allow third parties to engage in transactions through the Site for which you will be legally responsible. If you suspect that someone may have accessed your password or any other credential without your authorization, please contact Entrata immediately. You may authorize Entrata, as the Site manager, to refuse to accept any other transactions initiated with that password on your behalf, and Entrata will make commercially reasonable efforts to block those transactions. The Property Manager and Entrata are not responsible for transactions initiated with your password without your authorization.

3. Changes to the Agreement.

You are bound by the version of this Agreement in effect on the date of your last visit to the Site, which you accepted. This Agreement may be modified periodically. If we update these terms and conditions, we will promptly notify you upon your next login to the Site and, in all cases, we will seek your consent regarding the new terms. You have no obligation to accept the new terms; however, if you do not accept them, you will not be able to continue using the Site.

4. License for Use of the Site.

License: We hereby grant you a limited, revocable, non-transferable, and non-sublicensable license, under the rights that Entrata and the Property Manager hold over the content of the Site, to view and use the Site solely for the purpose of obtaining information in accordance with the Agreement. Alteration, removal, or deletion of copyright and trademark notices is strictly prohibited. You and Entrata agree that we will retain all rights to the Site. Except as provided in this Agreement, permission to reprint or reproduce any content, in whole or in part, for any other purpose is expressly prohibited. The Site and all content contained therein are protected by copyright and intellectual property rights under all applicable laws, and all rights not expressly granted are reserved by Entrata or the Property Manager, their affiliates, and their partners, as applicable. Subject to applicable law, Entrata reserves the right to suspend or deny, at its reasonable discretion, your access to all or any part of the Site with or without notice, for reasons that may include, but are not limited to, any of the circumstances described in the "Termination" clause below.

The license in this Clause 4 does not include authorization to copy the design elements, "look and feel", or layout of the Site. These elements are protected by law, such as trade dress, trademark, unfair competition, and other laws, and may not be copied or imitated in any way. Except as expressly provided in this Agreement, neither Entrata nor the Property Manager nor any third party has granted you a license or right under any patent, copyright, trademark, trade secret, or other property right.

We do not guarantee the uninterrupted or error-free operation of the Site or any part thereof, but Entrata will make reasonable efforts to maintain its operation and availability.

Termination: We may, at any time and without prior notice, suspend or block your access to the Site if:

We believe, in our reasonable discretion, that you have violated these Terms;
You engage in activities that may be harmful or damaging to the reputation, rights, person, or property of the Site, our users, or any other person;
We are required to do so by law or by order of other governmental agencies; or
Your account has been inactive for a prolonged period exceeding 90 (ninety) days.

5. Submission of Comments; Prohibited Content and Conduct.

Any comments or information you provide to Entrata, such as feedback or ideas in response to a customer survey about the Site, product reviews, content, suggestions, ideas, concepts, or other information will collectively be considered "Submissions". None of the Submissions will be subject to any confidentiality obligation on our part, and we will not be responsible for any use or disclosure (including publication in any medium) of any Submissions. You hereby grant us a worldwide, royalty-free, perpetual, irrevocable, and non-retractable license to use, copy, reproduce, create derivative works, adapt, modify, publish, edit, translate, sell, distribute, transmit, transfer, publicly display, publicly perform, and exhibit the Submissions without any limitations and in any media or in any form currently known or developed in the future. Without limiting the above, we shall have unrestricted rights to use the Submissions for any purpose, commercial or otherwise, without compensation to the provider of the Submissions. Additionally, we may sublicense these rights to third parties. We reserve the right to disclose any information related to your use of this Site as required by law or by court or governmental order. Periodically, this Site may request information through the use of forms. The use of such forms is completely voluntary. The requested information may include, but is not limited to, contact information, demographic information, and/or opinions.

Under no circumstances will we be liable for any Submission to the Site or for the content of that Submission, nor will we be liable for any claims made therein. We will not be responsible for the content or accuracy of any of these Submissions, and the views and opinions expressed will be solely those of the original contributor.

You must not engage in or attempt to engage in any of the following acts, as reasonably determined by us, subject to applicable law:

Post on the Site or provide any Submissions that are or appear to be

false, misleading, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another person's privacy or protected data, hateful, discriminatory, or otherwise objectionable; any defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable content that would constitute or encourage a crime or violate the rights of any person, or that would otherwise give rise to liability or violate any law;
infringing on the intellectual property rights of third parties, including any patent, trademark, trade secret, copyright, or publicity rights, including any content that is subject to a claim of infringement;
of a type that you do not have the right to transmit under any law or under contractual or fiduciary relationships, such as proprietary and confidential information;
unsolicited, undisclosed, or unauthorized advertising;
software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; harmful, illegal, misleading, or disruptive code, such as viruses, spyware, adware, or other code that may negatively affect the Site or any recipient;
data or information obtained through access that was not authorized by the owner, or that you are not authorized to post; or
n violation of any applicable law (including export laws), contracts, intellectual property rights, or that constitutes an unlawful act, or for any purpose that is harmful or unintentional (on our part), or that does not fully comply with these Terms;
accessing, altering, or using services or areas of the Site that you are not authorized to access;
modifying information on the Site or obtained from it;
altering posts, registration information, profiles, submissions, or content belonging to the Site or other users of the Site;
using a robot, spider, scraper, or other automated means or interface not provided by us to access the Site or extract data, or to gather or use information, such as email addresses, available on the Site, or to transmit any unsolicited advertising, junk mail, spam, or chain letters;
framing any part of the Site, or linking to the Site, or otherwise making it appear that you have a relationship with us or that we endorse you or your content for any purpose, except as expressly permitted in writing by us;
imitating or misrepresenting your affiliation with any person or entity;;
reverse engineering any licensed software, application, or any other aspect of the Site or doing anything that may reveal the source code, or circumventing measures employed to prevent or limit access to any area, content, or code of the Site; or
taking any action that may impose a significant burden (as reasonably determined by us) on the infrastructure or computer systems of the Site, or otherwise interfere with the normal operation of the Site.

6. Your Representations and Warranties.

You represent and warrant for the benefit of Entrata, the Property Manager, and their licensors and suppliers that:

you are at least 18 years of age or have the consent of your parents;
all information you submit to us is true, accurate, and current, and you own all rights to your Submissions or, alternatively, you have sufficient rights to your Submissions to grant us the rights described in these Terms;
you will keep your registration information up to date;
you will be responsible for all use of your password or other credentials, even if such use was conducted without your authority or permission; and
you will not use the Sites for any illegal purpose or any purpose prohibited by this Agreement.

7. Privacy Police

Entrata will use, share, and protect personal information in accordance with its Privacy Policy. Please refer to the Privacy Policy, located at [ ], for more information, which is incorporated and part of this Agreement.

It is important to note:

Entrata provides this Site for your use on behalf of the Property Manager. Entrata may process and store your personal data ("Personal Data") on behalf of the Property Manager, as its service provider (i.e., data processor), while the Property Manager will be responsible for instructing Entrata to process Personal Data (i.e., data controller). Any use of your Personal Data will be made in accordance with those instructions.

If you have any questions or concerns about the data processing practices of your Property Manager, please contact them directly or visit their notice/privacy policy for more information.

8. Indemnification

8.1 You agree to defend, indemnify, and hold harmless Entrata, the Property Manager, their affiliates, licensors, and service providers, and their respective executives, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from any claims, liabilities, damages, judgments, settlements, losses, costs, expenses, or fees (including reasonable attorneys' fees) related to or arising from your violation of these Terms or your use of the Site, including, but not limited to, User Content provided by you, any use of the Site's content, services, and products that are not expressly authorized in these Terms, or your use of any information obtained from the Site or your violation of any law. Neither Entrata nor the Property Manager will be liable for unauthorized access to facilities or your data or programs due to accidents, illegal or fraudulent means, or devices.

8.2 We will not be liable for the failure to perform services when delayed by an event of force majeure, including, but not limited to, war, riot, embargo, strike, or acts of our suppliers, hidden acts of workers (whether ours or third parties), or accidents. The indemnification provided in this section shall survive any termination of this Agreement. You represent the following:

That all statements made by you or on your behalf in this Agreement, or in any other document related to it, are true, accurate, and complete in all relevant respects.
When applicable and appropriate, you agree to maintain and promptly update your registration or other information to keep them true, accurate, current, and complete.
Failure to provide or maintain accurate and up-to-date data being transmitted to and from you will result in a relevant violation of this Agreement, even if we have been advised of the possibility of such.

8.3 We reserve the right to suspend or terminate any account or transaction from you if you provide us with information that is false, inaccurate, outdated, or incomplete. You may not use the Site for any illegal purpose or in any way inconsistent with the terms and conditions set forth in this Agreement. You agree that the services provided through the Site will be used only for lawful purposes. Any transaction or transmission that violates any applicable law is expressly prohibited. You hereby authorize us to investigate and verify the information contained herein. For this purpose, we may use credit agencies/reporting agencies and/or our own agents. Upon your request, we will provide you with a copy of the results of such investigation, if necessary. However, you must request this documentation within 14 (fourteen) days of becoming aware of the investigation.

8.4 You agree, as a legal entity and/or individual, to defend, indemnify, and hold harmless the Property Manager, their affiliates, licensors, and service providers, as well as their respective executives, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from any claims, liabilities, damages, judgments, decisions, losses, costs, expenses, or fees (including reasonable attorneys' fees) related to or arising from your use of any services covered in this Agreement that cause damage to you or any other party. We will not be liable for unauthorized access to facilities or your data or programs due to accidents, illegal or fraudulent means, or devices.

8.5 Nothing in this Agreement will exclude or limit Entrata's liability for: (i) death or personal injury resulting from Entrata's negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited under applicable law.

9. Disclaimer of warranties.

The property manager and entrata, on behalf of the property manager, provide the sites "As is" and "As available". to the maximum extent permitted by law, we make no representations, warranties, or conditions of any kind, express or implied, regarding the operation of the site or the information, software, or content included on the sites. We do not warrant that the site will operate uninterrupted, error-free, free of viruses or contamination, secure, or timely. To the maximum extent permitted by local law, we expressly disclaim all representations, warranties, or conditions of any kind (including any oral warranties), whether express or implied, including implied representations, warranties, or conditions of satisfactory quality, fitness for a particular purpose, title, non-infringement, and those arising from a course of dealing, trade, usage, or performance. Some jurisdictions do not allow limitations on implied warranties, and thus some of the limitations above may not apply to you. We recommend that you keep backup copies of your personal content, if any, stored on or used with the sites. If your use of the site results in the need for maintenance or replacement of property, material, equipment, or data, we will not be liable for any costs or damages arising therefrom. The content of latitude and longitude is provided "As is", "As available", "With all faults", and without warranty of any kind.

10. Links to third-party sites

As a convenience, we may provide links to third-party sites from the Site. We are not responsible for and do not endorse the informational content or any products or services available on any third-party website, and we make no representations regarding their content or accuracy. We assume no responsibility and have no obligation for any content on such sites, or for any errors, defamation, libel, omissions, falsehoods, obscenity, pornography, or profanity contained in such sites. We are not liable for any technological, legal, or other consequences arising from your visit or transactions on any third-party sites or sites not owned by Entrata or the Property Manager. Your use of third-party sites is at your own risk and will be subject to the terms and conditions of use of those sites. This means that we are not your agent and will not be part of any contract you enter into on such third-party sites. Please be aware that we are not responsible for the privacy practices of these other sites. We recommend that you be aware of the privacy statements and terms and conditions of each site that collects personally identifiable information when you leave our sites.

11. Disclaimer and release of liability

YOUR ACCESS TO AND USE OF THE SITE IS AT YOUR OWN RISK. To the maximum extent permitted by law, you hereby waive and release us from any and all claims, losses, costs, or damages of any kind arising from or related to your use of the Site. This limitation is intended to apply to any and all liability or causes of action, regardless of the alleged or arising nature, subject to the exceptions in Clause 8.5 above. We will not be liable to you for lost profits or revenue, lost business opportunities, loss of use, product liability, or any other indirect damages arising from or related to your use of the Site. The ratings and reviews posted on the Site are the opinions of those who post such ratings and reviews and are subject to change by the original user who posted the rating or review. If you choose to reside in the property based on the ratings or reviews published here, we are not responsible for any actions arising from this service. Third parties will have access to view any ratings and reviews you post on the Site, and we will not be liable for any actions or liabilities that may arise from such access. We are not responsible for the information contained on the Site that is posted by third parties, and no warranty will arise from this service, including if the information is false. This disclaimer and release will apply to all claims, whether under contract law, equity, tort law, strict liability, or otherwise.

12. Exclusive remedy; exclusions and limitations of damages.

To the maximum extent permitted by law and subject to the provisions in clause 8.5 above, neither entrata nor the property manager, nor their employees, agents, directors, or representatives, shall be liable to you or any other person for indirect, incidental, punitive, exemplary, special, legal, or consequential damages, loss of profits, loss of revenue, loss of data, loss of privacy, loss of property, or any other losses, even if advised of the possibility of such damages and even in the event of fault, tort liability (including negligence), or strict or product liability. Without limiting the foregoing, to the maximum extent permitted by law and subject to the provisions in clause 8.5 above, in no event shall the total liability of the indemnified parties to you exceed the total amounts paid by you to us.

13. Dispute resolution

Any controversy or claim arising out of or relating to the use of the services on this site, the relationship resulting from the use of such services, or any breach of the duties described herein shall be resolved by arbitration in accordance with the CEDR Model Mediation Procedure. All hearings shall be held in the Netherlands before an Arbitrator who will be a licensed attorney with at least 15 years of experience in commercial law. The decision rendered by the Arbitrator may be enforced in a competent court. As a condition precedent to filing a request for arbitration, the parties agree to first mediate any claims between them at CEDR. A party's refusal to submit to mediation shall not prevent the other party or parties from proceeding with their claims in arbitration. The parties will equally share the cost of mediation, and arbitration costs shall be borne by the losing party. Nothing herein shall be interpreted to prevent any party from seeking injunctive relief and/or any other equitable or provisional remedy. Such action or remedy shall not affect the right of any party to compel submission of any dispute to arbitration. The parties also agree to meet and negotiate in good faith to resolve any disputes that may arise between them.

If you are a consumer, nothing in this Clause 14 will limit or deprive you of your right to take legal action.

14. General provisions; entire agreement.

14.1 Assignment

These Terms are personal to you, and you may not assign, transfer, or delegate them to anyone without the express written consent of Entrata, which shall not be unreasonably withheld. Any attempt by you to assign, transfer, or delegate these Terms without the express written consent of Entrata will be null and void. We reserve the right to assign, transfer, and delegate these Terms to one or more third parties at our sole discretion upon notice to you. If you object to such assignment, you may terminate this Agreement by providing us with written notice.

14.2 Entire agreement

To the fullest extent permitted by applicable law, the Terms constitute the sole and complete agreement between you and Entrata and the Property Manager with respect to the Site, superseding all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site. If any part of these Terms is determined to be invalid or unenforceable, the invalid or unenforceable provision will be deemed replaced by a valid and enforceable provision that most closely reflects the intent of the original provision, and the remainder of the Terms will remain in effect. The Terms (including any consents or agreements related that you provide during your visit to the Site) constitute the entire agreement between you and us regarding the Site and supersede all other prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us concerning the Site and/or any order you place through it.

14.3 No waiver

The failure of any party to exercise or enforce any right or provision of these Terms, including any failure to act with respect to a breach, will not constitute a waiver of such right or provision or the right of such party to act with respect to subsequent or similar breaches. We suggest that you print a copy of these Terms for your records.

14.4 Notices and communications

Notices, notifications, and other communications to Entrata must be sent by messenger or (a) registered mail with return receipt, (b) overnight courier service, or (c) electronic mail. For Entrata, communications should be sent to its current headquarters, Attn: Legal Department, email: legal@entrata.com. Notices of type (a) and (b) will be deemed effective upon actual receipt, and of type (c), one day after transmission and no bounce-back of an email message.

14.5 Translation

Although we have provided the ability to translate this Agreement into languages other than English, this translation is provided for convenience only. Your relationship with Entrata and the Property Manager will be governed by the English version of the Agreement, and if there is any contradiction between the English version and a translated version, the English version will prevail.

14.6. Discontinuation of electronic communications

We may send emails regarding our services. If you wish to discontinue such communications, please follow the instructions contained in the email to remove your name from our mailing list.

14.7. Governing law; jurisdiction

Except to the extent that you are a consumer and applicable law requires otherwise, all matters relating to the Site and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), will be governed by and construed in accordance with the internal laws of Brazil, without giving effect to any principles of conflict of laws. Any dispute between you and us regarding the content or use of this Site may be resolved through mediation, with hearings conducted in English in Brazil and shall not be consolidated with any dispute that any other person or entity may have with us.

Any legal action that may arise under this instrument shall be conducted and decided exclusively by the courts in Brazil. You agree that any action in law or equity arising out of or related to these Terms or the Site shall be brought solely in the courts located in Brazil. Furthermore, you expressly consent to and submit to the jurisdiction of those courts for purposes of litigation, and you expressly waive any argument of forum non-conveniens.

14.8. Contact us

For questions or concerns about the use of personal information or regarding these Terms, please contact your Property Manager..

Entrata text message system

he message you received on your phone was sent to you by a Property Manager or by Entrata because you subscribed to receive messages either on a property website or because you opted for an SMS service by texting a Property Manager or by other means. Messaging and data rates may apply.

If you believe the message was received in error, please take one of the following actions:

Text HELP for assistance via SMS.
Text STOP to cancel all text message communications.

Alert Management

If you are a resident of the property sending you text messages, you can manage all your notifications from within the ResidentPortalTM. Log in to your property and go to your profile tab. Below the SMS settings block, click "Edit" and uncheck the services you wish to opt out of. You can manage the types of messages you would like to receive in the same location.

Frequently Asked Questions - faqs

How did i sign up for your service?

There are two ways for you to opt in to receive our services. The first is through the internet (on a form).

The second is by sending a text message to a Property Manager.

Am i being charged for these messages?

It depends on the standard SMS rate plan you have set up with your carrier/provider.

Neither Entrata nor the property involved in these messages is charging you directly for receiving these messages. However, standard messaging and data rates apply to our services.

Terms and conditions

You must be 18 years or older to receive/send text messages in connection with any of these subscriptions. By participating in these property subscriptions, you confirm that you are at least 18 years old and that you meet any other age and residency requirements of the property.

You acknowledge that SMS messages are delivered through mobile carriers and, therefore, the property cannot control certain factors related to message delivery. You understand that, depending on the recipient's mobile carrier service, it may not be possible to successfully transmit the SMS message to the recipient.

All warranties and claims regarding the availability or performance of this service are disclaimed, including liability for transmission delays or message failures.

If you subscribe to our SMS Services, you agree to receive SMS Service messages at the address you provide for such purposes. These messages will come from the Entrata.com website. Participation in our service is free, but standard text messaging rates from your carrier may apply. You can change your mind at any time by following the opt-out instructions. You represent that you are the owner or an authorized user of the wireless device you use to subscribe to the SMS Service and that you are authorized to approve any applicable charges.

Entrata’s use of the information you provide to us, including your phone number, will be in accordance with Entrata’s Privacy Policy, located at https://www.entrata.com/privacy-policy/eu.

Your mobile carrier and other service providers also collect data about your SMS usage, and their practices are governed by their own privacy policies.

You acknowledge and agree that the SMS Service is provided through wireless systems that use radio (and other means) to transmit communications over complex networks. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing appropriate security measures based on your situation and the intended use of the SMS Service.

Pricing

Neither your apartment complex nor Entrata charges a fee for any of the subscriptions listed above. Message and data rates may apply..

Additional assistence

Contact the property from which you are receiving these messages for further assistance.